Refund & Cancellation Policy
Flexible. Transparent. Fair.
Cancellation & Refund Policy
Life happens. We make cancellations and refunds simple, transparent, and customer-focused.
Cancellation Window
Cancel before dispatch from our facility. Standard fee $25, Express $50. No fee within 2 hours of booking.
Refund Eligibility
Full refund for cancelled shipments, service failures, billing errors. Prorated for partial service delivery.
Processing Time
Approved refunds processed within 7 business days to original payment method. 98% approval rate.
Dispute Resolution
30-day dispute window. Mediation through BBB or equivalent. Final arbitration per AAA rules.
Hassle-Free Refunds
Your satisfaction guaranteed with our transparent refund policy.